Customer Insights and Data Specialist, Amazon Europe
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Location: Doncaster, South Yorkshire, United Kingdom
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Description
Job Type: Full Time, Permanent,
Salary Range: Dependent on experience
Location: Doncaster (up to 2 days remote working per week)
Serving at the Intersection of Family, Innovation, Quality and Care
Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.
Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.
The Role
We are searching for a Customer Insights and Data Specialist. This role forms part of the European Regional Amazon Structure. Reporting to the E-Commerce Key Account Manager, you will be responsible for supporting the organisation to make decisions based on customer and marketing related data. Using various analytical techniques to understand trends and make appropriate recommendations to the business in order to identify new opportunities and maximise sales.
Job responsibilities include;
- Present weekly reporting of Amazon KPIs for Retail, Marketing and operations.
- Provide clear insights and recommendations to the Amazon Europe team to ensure the correct activities are put in place to drive sales and gain market share. This can range from supply chain metrics through to category and sku level performance.
- Provide standardised reporting to the regional Amazon team, business teams and local country teams to drive efficiency and reduce time in report creation.
- Be the Amazon team’s key point of contact for external data service providers, ensuring any issues are resolved in a timely manner.
- Creation and development of dashboards to present key data points that allow the business to monitor performance and take appropriate action.
- Focus on identifying areas that can drive sales and profitability improvement for Fellowes.
- Make strategic recommendations based on market trends.
- Provide ad hoc support to other team members as and when required.
What You Bring to the Team
- Previous e-commerce or marketplace (Amazon) experience would be an advantage.
- Strong analytical skills.
- Keen interest in e-commerce and digital marketing.
- Excellent communication and organisation skills.
- Able to influence others.
- Ability to analyse sales activity and data.
- Understand financial budgets and targets, product pricing and margin.
- Self-motivated with a proven ability to manage time and meet deadlines.
- Presentation skills.
- Able to work in a team and work independently when required.
- Good knowledge of Microsoft packages including Excel and PowerPoint
- Adaptable to change.
Desirable but not essential
- European language in addition to English.
- Business school or university degree in Business Studies, Marketing, or related field.
- Experience using Amazon’s Vendor Central and AMS portals.
- Knowledge/experience of other online resellers in addition to Amazon.
competencies important for this position and key to success are;
- Influence: Challenge and influence others; makes an impact; convinces and persuades others; promotes plans and ideas successfully.
- Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results.
- Innovation: produces fresh and imaginative ideas and solutions; breaks away from tradition; promotes change and novelty; eliminates non-valued added activities.
- Professional Expertise: demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
- Time Management & Prioritisation demonstrates skills in time management and delegation; prioritises according to demands and allocates resources effectively; has the ability to multi-task.
- Business Awareness: understands the organisation’s informal rules and structures, how and when to use them to achieve business results; drives continued improvement in the organisation.
Fellowes Brands - A Family Business Since 1917
For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.
For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.
Benefits:
- Competitive salaries
- Bonus scheme
- Pension with match funding (up to 8.5%)
- 25 days annual leave, increasing by an extra day for every 5 years of service
- GIVE – employee voluntary programme
- Flexible working
- Life assurance
- Private Healthcare subsidised
- Employee assistance programme
- Enrolment into health cash plan (Westfield Health)
- Cycle to work scheme
- Long Service Awards
- Day off for your birthday
- Free parking at the office
#LI-Hybrid
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