Order Entry Specialist

Description

Our most important asset is our people. Who we are, what we do, how we do it and why we are passionate are all centerpieces of why we succeed.

We are proud to be recognized:

• Among America’s Best Midsize Employers by Forbes in 2021, 2022 and 2024
• As a Chicago Tribune Top Workplace for four consecutive years (2021-2024)

The Role

As the Order Entry Specialist, you will take ownership of the order entry process, leveraging technology and tools to ensure accurate and timely order management. You will lead professional, solution-oriented communication with both internal and external partners to deliver world-class customer service.

We currently operate in-office Monday-Thursday, with an optional remote day on Friday.

In This Role, You will… 

• Serve as the primary contact for customer purchase order submissions, accurately entering orders into NetSuite according to established guidelines to meet customer expectations and company standards.
• Maintain a strong understanding of industry programs, including list pricing, discounts, special pricing agreements, government contracts, spiffs, and commissions.
• Obtain and verify all customer provided names, addresses, shipping instructions and billing information, part numbers, pricing, and specifications of materials prior to entry.
• Review orders against purchase orders, identifying discrepancies in quantity, pricing, and billing information.
• Resolve issues related to special pricing agreements by collaborating with relevant stakeholders, such as the Regional Vice President or Customer Solutions Specialist.
• Contract order processing:
• Confirm all documentation that is required is present.
• Request any missing documentation.
• Confirm pricing matches the vertical markets guidelines.
• Confirm order matches the end user PO/Quote – Line by line if necessary.
• Identify any discrepancies requiring deductions from dealer overages and ensure all are properly explained to the dealer.
• Review final sales order for accuracy and clarity before entry.
• Utilize Salesforce CRM to manage, document and track customer cases, ensuring accurate and complete case records.
• Build and maintain strong relationships with internal and external customers, demonstrating a customer-obsessed approach.
• Responsible for ownership of key performance indicators (KPI's) - understanding, tracking and monitoring your performance against them.
• Provide occasional customer service support including providing tracking information, acknowledgments, and order status updates.

What You Bring to the Team

• Ability to work independently and manage workload queue by prioritizing tasks to ensure timely and accurate completion. Must proactively follow up on outstanding items and escalate issues to the Supervisor when necessary.
• Must be able to communicate and interface with internal teams and external partners effectively via phone, e-mail or face-to-face as required.
• Ability to quickly learn company’s product line and various policies.
• Ability to maintain a high level of professionalism in tense situations.
• Must be able to work well on a team as well as autonomously within this role.
• Exceptional attention to detail, organization, time management, and follow-through skills are a must.
• The ability to sense and respond to the spoken and unspoken needs of customers.
• Computer Skills: Intermediate knowledge and use of NetSuite, Salesforce, Microsoft Outlook, Microsoft Work, and Microsoft Excel.
• Experience in Salesforce CRM support cloud preferred.

Fellowes Brands - A Family Business Since 1917
For over a century, Fellowes has been committed to positively impacting people through our culture, relationships and solutions. We have evolved toward relevance with each decade and generation, responding to a constantly changing world. Today, we are on an ambitious journey to grow our influence and impact in enhancing and maximizing work experiences worldwide. We are a “Brand on the Move” and remain committed to finding new ways to help people work better and feel better.

Visit our Careers Site: www.fellowesbrands.com/us/en/careers/Pages/overview.aspx

Equal Employment Opportunity/M/F/disability/protected veteran status

Fellowes, Inc. does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Fellowes' property, and Fellowes will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.

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